Antoine Saliba world of jewelry Lebanon, Byblos, jbeil, Zouk, Antelias, Createur Fabriquant | DesignerHome

Terms & Conditions

We invite you to read attentively the terms and conditions of purchase below before proceeding with any actual order.

SHIPPING POLICY & RATES

All products will usually be shipped out within 3-14 days, depending on the product availability in stock, and the mode of payment you choose.

To check the availability of any product, please send us an email at customercare@antoinesaliba.com that includes the item number and the date you wish to receive your product.  We will reply within 24 hours.

All orders will be shipped via Fast courier. An invoice will be included.

We will email you the shipping reference (tracking number) once we send the product.

Antoine Saliba is not responsible for any additional charge corresponding to the import taxes laid out by each country's current legislation.

For more information about your country's legislation, contact the Customs Office.

Antoine Saliba will not be responsible if the wrong address is provided or if someone else receives your product on your behalf or steals it during collection.

Shipping Rates
Package Value
Shipping cost
Inside Lebanon

0.01US$ – 150 US$

15 US$

 

151 US$ and up

FREE SHIPPING

Worldwide

0.01 US$ – 400 US$

35 US$

 

401 US$ and up

FREE SHIPPING

For any extra shipping charges, you will be notified prior to proceeding with shipping.

* The above rates are only for orders value below $ 1000 / per single order. Customers are required to pay tax or custom duty.

Import of Gold is prohibited in some countries.

Customs fees and duties may apply depending on every country.

 

RETURN POLICY

 
30 DAYS RETURN POLICY:

Our 30 days return policy gives you plenty of time to consider your purchase. If for any reason you are not satisfied, you can return any item without custom engraving in its original condition within 30 days of the date of shipment for a refund. It's that simple.

 

CHARGES FOR RETURNS

In case of return, the customer will be charged:

1- 8% charge of the total bill value for handling fee and management.

2- Shipping costs for delivering the order as mentioned in the bill.

Example:

If you pay total of $500 including a shipping cost of $35 we will charge:

$500 - 8% = $460 (commission)

$460 - $35= $425 (shipping)

You will be refunded $425 after we receive the order and review its condition. If you fail to send the item or we do not receive the returned goods we will not refund the amount.

 
HOW TO PREPARE FOR RETURN:

Please follow these steps to return any order:

1- CONTACT US: within 10 days from the date the product was shipped. Give us the order number and the reason you request to return it.

2- PACKAGE YOUR RETURN: include all the original packaging and collateral material, and make sure you give us a tracking number of the shipment. Ship the product ordered to the following address:

Antoine Saliba World of Jewelry
Customer Care Department
Hawat Center, Main Street Jbeil Lebanon
Ground Floor
Telephone: 961 9 546878 / 961 9 546880

 

PRIVACY POLICY

According to our customer satisfaction policy, our website is a well-secured page in terms of customer's registration and payment options.

Neither our staff nor anyone else can view or record your payment information.

Our goal is to provide you with the best shopping experience possible.

Privacy is very important to us. We assure our customers that their information will not be viewed, distributed, sold or sent to any 3rd party. We will only use your registry information for our marketing researches, to satisfy your needs.

 

PRICING & PAYMENT OPTIONS

The price of any product consists of: the value of diamonds, gold and precious stones, the manufacturing cost and the design. In case of watches the price is the same that you get in any retail store but with more discounts.

Prices are subject to change upon change of diamonds and gold price; however, the customer will only pay the price indicated in the final shopping basket.

BANK TRANSFER:
Bank name: BYBLOS BANK SAL
Branch: JBEIL BRANCH - LEBANON
SWIFT CODE: BYBALBBX
Beneficiary name: SONS OF ANTOINE SALIBA SARL
IBAN: LB08003900000002301675594002 (USD)

The only currency used on this website is the USD. We are not responsible for exchange rate variations or bank commissions regarding this issue. Customers have to check with their banks concerning the exchange rates if other currencies are used.

For any further information, please contact us via customercare@antoinesaliba.com

 

LEGAL STATEMENT

All digital images are well-selected to view clarity and colors. Photos may seem different on a particular monitor. This is subjective to screen size, colors or system; we are not held responsible for such an issue. The products also may appear larger or smaller than their actual size and some photos have been deliberately enlarged to show more details.

PRODUCT AVAILABILTY & PRICING

Infrequently, data and pricing may be inaccurately displayed on our website due to system or human errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any errors when they occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience this may cause.

Sometimes with the volume of orders we receive, an item can go out of stock before we are able to post notification to the website. If this does happen, we will notify you personally as soon as this is noted. We will help you find another item or provide you with another one.

If you have any questions, please call on 961 9 546878/880 or via email at customercare@antoinesaliba.com

 

NAVIGATION ON THE WEBSITE

ANTOINE SALIBA declines any responsibility as for the technical difficulties that customers can experience on the website, whatever its cause or origin, notably in the case of software bugs, the non-compliance with the integrity of the information through the networks of communication, defect of capacity of the air terminal to restore the information or of transmission and of forward for the normal periods of their orders.

 

DISPUTE RESOLUTION

In case of dispute, only the LEBANESE version of the present document above Terms of Sale will be considered as authentic text before tribunal.

The customer expressly declares to have received all the necessary information for the enjoyment of the object of his/her order and gives up of this fact of looking for the responsibility of ANTOINE SALIBA.

Any dispute concerning the sale (price, terms, product, etc.) will be subjected to the Lebanese law in front of the commercial court of Jbeil.

Don't hesitate to contact us to inquire about our products or to pass a comment specifying the subject of your inquiry at customercare@antoinesaliba.com

Images placed on antoinesaliba.com are protected by international copyright laws.

ANTOINE SALIBA undertakes to deliver the order for the indicated delays. The delays supplied to the customer vary according to countries. The delivery periods indicated on the order form are given only as a rough guide and the possible delays do not give the right for the buyer to cancel the sale, to refuse the goods or to demand damage indemnity.